Privacy Policy

TERRA DISTRIBUTION s.r.o., IČO 07079818, with its registered office at Tvrdého 643, Letňany, 199 00 Prague 9 (“Company”, “we”, “our” or “us”), is the controller of your personal data. We are committed to protecting personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Czech Act No. 110/2019 Coll., on the Processing of Personal Data.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website or do business with us.

1. Personal Data We Collect

We collect only data that is necessary, relevant and proportionate to our legitimate business purposes.

Information you provide voluntarily

When you contact us or enter into a business relationship with us, you may provide:

• Full name and position
• Email address and phone number
• Company name and company details
• Message content, order and delivery details
• Identification data of company representatives and beneficial owners required for our partner verification

Providing this data is voluntary, but without it we may not be able to respond to your request or conclude a contract.

Information collected automatically

• IP address
• Browser type and version
• Device information and operating system
• Referring pages
• Date and time of access

This data is used to ensure website security, stability and performance.

Cookies and similar technologies

Details are set out in our Cookie Policy.

2. Legal Basis and Purpose of Processing

We process personal data only where a valid legal basis exists under Article 6 GDPR:

• Performance of a contract or steps taken before entering into a contract
• Compliance with legal obligations (for example, accounting, tax and sanctions requirements)
• Our legitimate interests (for example, partner verification, security and protection of legal claims)
• Consent, where required (for example, analytics cookies)

Purposes include:

• Responding to enquiries and communication requests
• Concluding and performing supply, intermediation, logistics and consultancy contracts
• Verifying business partners and screening against sanctions lists
• Improving website security and performance
• Fulfilling legal and regulatory obligations
• Preventing fraud and misuse of our systems

We do not use personal data for automated decision-making or for purposes unrelated to our business.

3. Data Retention

We retain personal data only as long as necessary for the purpose for which it was collected or as required by law. Contract and accounting records are kept for the periods set by Czech accounting and tax legislation (generally up to 10 years); enquiry data that does not lead to a contract is deleted within 12 months.

4. Data Sharing and Transfers

We do not sell or trade personal data. It may be shared only with:

• Carriers, freight forwarders and warehouses, to the extent needed to deliver goods
• IT hosting, email and infrastructure providers
• Accounting, tax and legal advisers
• Banks and payment service providers
• Public authorities where required by law

Where data is transferred outside the European Economic Area, we ensure appropriate safeguards under Chapter V GDPR, such as an adequacy decision or the European Commission’s Standard Contractual Clauses. All service providers are contractually bound to confidentiality and adequate data protection.

5. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction, including encrypted communication, secure cloud infrastructure and access controls.

6. Your Rights

Under the GDPR you have the right to:

• Access your personal data
• Request rectification of inaccurate data
• Request erasure (“right to be forgotten”)
• Restrict or object to processing, including processing based on legitimate interests
• Data portability
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with the Office for Personal Data Protection (Úřad pro ochranu osobních údajů, www.uoou.gov.cz) or the supervisory authority in your EU country of residence

Requests may be submitted through our contact form. We will respond without undue delay and in any case within one month, as required by the GDPR.

7. Policy Updates

We may update this Privacy Policy at any time. The current version will be published on this page with a revised effective date.

8. Contact Information

TERRA DISTRIBUTION s.r.o.

Tvrdého 643, Letňany

199 00 Prague 9

Czech Republic

IČO: 07079818

Contact: use our contact form.

Form protection

Our contact form is protected by Cloudflare Turnstile. It processes technical information about the browser, device and network connection to verify requests and protect against spam and abuse. Cloudflare Privacy Policy.